Travel Customer Support Specialist

Job Description

Explore the Benefits:- Competitive Compensation: Commence at £10.50 per hour, with the potential for increases to £12.50 per hour.- Performance-Driven Bonuses: The opportunity to earn up to £150 per month based on your exceptional performance.- Work-Life Harmony: Embrace a full-time role with flexible hours spanning from 7 am to 10 pm, Monday through Friday.- Convenient Location: Our office is just a short 2-minute walk from Lanyon Place Station in Belfast.- Wellness Perks: Enjoy access to our onsite gym, yoga studio, and comprehensive dental coverage.- Career Advancement: Embark on a 12-week training journey designed to set you up for success.Join Our Clients Team as a Travel Customer Service Specialist - Apply Now!Do you have a passion for travel and a commitment to delivering top-tier customer service Are you skilled at problem-solving and dedicated to simplifying travelers lives Red Dot Search is actively seeking enthusiastic Customer Service Advisors like youto join our clients dynamic team.Your Responsibilities as a Travel Customer Service Advisor:- Customer Support: Provide exceptional customer care through phone calls and email interactions, catering to the unique needs of business travelers.- Travel Solutions: Assist travelers with flight, hotel, and rail bookings, as well as modifications and cancellations.- Achieve Sales Goals: Employ effective sales techniques to meet revenue targets while ensuring customer satisfaction.- Professional Communication: Engage with customers in a professional and courteous manner, offering assistance throughout their travel experiences.- Efficient Problem-Solving: Address a variety of travel-related queries and issues promptly, enhancing overall customer satisfaction.Types of Customer Queries Youll Handle as a Travel Customer Service Advisor:- Flights: Manage tasks related to booking, modifications, cancellations, upgrades, and more.- Hotels: Oversee new and existing bookings, date changes, and payment-related matters.- Rail: Facilitate bookings for both UK and international rail travel, managing modifications and refunds to ensure seamless journeys.Work Hours & Flexibility as a Travel Customer Service Advisor:- This is a full-time permanent role, encompassing a standard 40-hour workweek.- Be prepared for the possibility of weekend shifts as part of your future responsibilities.Skills and Qualifications for Success:- A minimum of 2 years of experience in sales or customer service roles.- Proficiency in English, both written and verbal, with an emphasis on effective communication.- Technical proficiency to navigate multiple systems seamlessly.- Strong geographical knowledge and basic math skills.- Prior experience in the travel industry is advantageous but not obligatory.Additional Perks & Benefits:- Access to an Employee Assistance Program, offering free support and valuable resources.- Enjoy discounts on car and home insurance, as well as exclusive savings on PUREGYM memberships.Training & Development Opportunities:- Participate in a comprehensive 12-week intensive training program, conducted Monday to Friday from 8.30 am to 5.30 pm.- All training sessions will be held onsite in Belfast Maysfield.At Red Dot Search, our dedicated expert consultants are ready to guide you on your job search journey. We offer expert assistance with CV preparation, interview techniques, and more, committed to matching your skills with the perfect career opportunity.Are you ready to take the next step in your career Apply now and help simplify travel for everyone while advancing your own career prospects!

Keyskills :
Customer Service Sales