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| Job Location | Belfast |
| Education | Not Mentioned |
| Salary | £10.50 - £12.50 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Explore the Benefits:- Competitive Pay: Commence at £10.50 per hour, with an increase to £11.50 after training and £12.50 after probation and meeting KPIs.- Bonuses: Potential to earn up to £150 monthly based on your performance.- Work-Life Balance: Full-time position with flexible hours between 7 am-10 pm, Monday to Friday.- Convenient Location: Just a 2-minute walk from Lanyon Place Station in Belfast.- Wellness Perks: Access to a free onsite gym and yoga studio, along with dental coverage.- Career Advancement: A comprehensive 12-week training program to set you up for success.Join Our Clients Team as a Travel Customer Service Advisor!Are you enthusiastic about travel and dedicated to delivering exceptional customer service Do you possess problem-solving skills and a passion for making peoples lives easier If so, Red Dot Search is actively seeking Customer Service Advisors like youto join our clients dynamic team.Your Role & Responsibilities as a Travel Customer Service Advisor:- Customer Support: Provide exceptional customer care via phone calls and email for business travelers.- Travel Solutions: Assist with flight, hotel, and rail bookings, modifications, and cancellations.- Sales Goals: Employ effective sales techniques to meet revenue targets.- Communication: Maintain professional and courteous interactions with customers.- Problem-Solving: Efficiently handle various travel-related queries and issues.Types of Customer Queries Youll Handle as a Travel Customer Service Advisor:- Flights: Booking, modifications, cancellations, upgrades, and more.- Hotels: Handling new and existing bookings, date changes, and payment issues.- Rail: Managing UK and international rail bookings, modifications, and refunds.Working Hours & Flexibility as a Travel Customer Service Advisor:- This is a full-time permanent role with a 40-hour workweek.- Please be prepared for potential weekend shifts in the future.Your Skills for Success:- Minimum of 2 years of experience in sales or customer service.- Proficiency in English, both written and verbal, with strong communication skills.- Technical aptitude to navigate multiple systems.- Good geographical knowledge and basic math skills.- Prior experience in the travel industry is advantageous but not mandatory.Additional Perks & Benefits:- Access to an Employee Assistance Program for free support and resources.- Discounts on car and home insurance, along with reduced PUREGYM membership rates.Training & Development:- Participate in a 12-week intensive training program, Monday to Friday, from 8.30 am to 5.30 pm.- Training will be conducted onsite in Belfast Maysfield.At Red Dot Search, our expert consultants are ready to guide you through your job search journey. We offer expert advice on CV preparation, interview techniques, and more. We are committed to finding the perfect fit for your career.Ready to advance in your career Apply now and lets simplify travel for everyone!