Travel Customer Service

Job Description

� **Whats In It For You As Customer Service Travel Advisor** �- Competitive Pay: starting wage of £10.50 per hour, which escalates to £11.50 after training. Reach £12.50 per hour upon successfully completing probation and meeting KPIs.- Bonuses: Earn up to £150 extra per month based on your outstanding performance.- Work-Life Balance: Enjoy full-time employment with flexible hours between 7 am-10 pm, Monday to Friday.- Prime Location: Our office is conveniently located just a 2-minute walk from Lanyon Place Station in Belfast.- Wellness Benefits: Prioritize your well-being with access to our free onsite gym and yoga studio, as well as comprehensive dental coverage.- Career Growth: Kickstart your career with a comprehensive 12-week training program designed to equip you for success.� Join our clients Family as a Travel Customer Service Specialist! �Are you passionate about travel and dedicated to providing exceptional customer service If you have a talent for problem-solving and making peoples lives easier, we want you on our dynamic team!Your Role & Responsibilities - Customer Service Advisor - Travel Customer Support: Deliver top-notch customer care through calls and emails, primarily catering to business travelers.� Travel Solutions: Be the go-to resource for flight, hotel, and rail bookings, changes, and cancellations. Sales Goals: Harness effective selling techniques to meet revenue targets and ensure client satisfaction. Communication: Interact professionally and courteously with customers, leaving a lasting impression. Problem-Solving: Handle a wide array of travel-related queries and issues with efficiency and expertise.� Types of Customer Queries Youll Handle as a Customer Service Advisor - Travel- Flights: Booking, changes, cancellations, upgrades, and more.- Hotels: Managing both new and existing bookings, facilitating date changes, and resolving payment issues.- Rail: Handling UK and international rail bookings, changes, and refunds. Working Hours & Flexibility as a Customer Service Advisor - Travel- Enjoy a full-time permanent role with 40 contracted hours per week.- Be prepared for potential weekend shifts in the future. Your Skills for SuccessTo excel in this role, you should possess:- A minimum of 2 years of experience in sales or customer service.- Strong communication skills in English, both written and verbal.- Technical aptitude to navigate multiple systems.- Good geographical knowledge and basic math skills.- While not mandatory, experience in the travel industry is a definite plus.� Additional Perks & Benefits- Access to an Employee Assist Program, offering free support and valuable resources.- Exclusive discounts on car and home insurance, plus discounted PUREGYM membership. Training & DevelopmentPrepare for success with our intensive 12-week training program, conducted from Monday to Friday, 8.30 am - 5.30 pm. Youll receive onsite training in Belfast Maysfield, ensuring youre well-prepared for your role.Apply Now!

Keyskills :
Communication Skills Customer Service Sales Sales Representative Travel Agency