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Team Lead

DSV ROAD LIMITED
Job LocationBelfast
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Company description:DSV – Global transport and logisticsDSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a varietyof supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.Read more at www.dsv.comJob description:Team Leader Customer Service It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit. Please click on the link here to get see more about DSV.DSV are recruiting for Customer Service Agent at Belfast. This role will be dealing directly with customers and hauliers and helping them with complaints and questions.

  • A successful candidate will report to the Senior Manager. The candidate must demonstrate excellent communication skills and a high level of customer service skills and be will versed in Microsoft packages including Excel.
Key Tasks
  • Liaising with key suppliers and ensuring SLAs are met.
  • Acting as first line of contact for customer service queries.
  • Managing and reporting investigations.
  • Administrative support across the business where required.
Duties / Responsibilities
  • Provide customers with excellent support and service.
  • Daily monitor the progress of distributions.
  • Manage freight charges.
  • Maintain customer requirement records accurately in order to meet customer specific requirements.
  • Assist with other office duties as assigned.
Skills and Competencies
  • The ability to work as a team and as an individual.
  • Be adaptable and have excellent communication.
  • Work well under pressure.
  • Create a good positive atmosphere.
  • Take responsibility for decision making.
What can we offer you
  • Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
  • Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. For further details on how DSV is working towards these targets, please see here.
  • Be part of a company that has strong company values, to find out more about DSV, including our Values, click here.
  • In addition, we can offer access to a selection of employee benefits, such as:
    • Enhanced Annual Leave Entitlement from your start, which increases with length of service.
    • Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
    • Salary Sacrifice Cycle Scheme
    • WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
    • LifeWorks app for access to cashback and discounts on high street and online brands.
    • Life Insurance and which includes access to expert probate support.
    • Eyecare Voucher Scheme
DSV CareersIf you want to know about about DSV Careers, please click on the link here.

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