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Service Desk Team Leader - Hybrid - Educational

Lorien
Job LocationBelfast
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Service Desk Team Leader - Educational - Hybrid

  • £25,000 - £30,000
  • Permanent
  • UK Based
  • Newtownabbey Ireland
  • Diverse Company culture
Were collaborating with a prominent brand in the Technology and Software Solutions (TSS) market that is looking for a Service Desk Manager with knowledge of managing teams.The RoleThe Service Desk Manager role is an important operational leadership role within Service Management structure. You will be responsible for providing Service Desk support for the to a well-known reputable client.As a Service Desk Manager, you have a seat at the table with the clients Technology and Software Solutions Management team and play a key role in shaping the service as we continue to grow.Day to Day Responsibilities
  • Lead, manage and mentor the Service Centre team within Operations
  • Manage a cohort of service desk analysts to deliver high standards of customer care
  • Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees
  • Mentorship
Essential Skills
  • Previous experience in Service Centre Management
  • Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations.
  • ITIL Qualified Preferred
  • Experienced in dealing with Senior Leaders and Customer Stakeholders
  • People Management/ leadership Experience and team working
Some Amazing Benefits:
  • 25 days holiday plus our holiday buying scheme
  • An excellent pension
  • Private Healthcare
  • Cycle2Work scheme
  • Wellbeing subsidy
  • Annual volunteering day - to give something back to your community
If youd like to play a key part in our journey, then please send us your CVPlease apply to this advert or email your CVTel: +IND_PC1Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

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