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Service Administrator

ARJO
Job LocationBelfast
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Empowering careers at ARJOAt Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you tooThis could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.Position: Service AdministratorLocation: BelfastJob type: Full time, PermanentThe impact you will haveWorking as a Service Administrator , in our Business Support Department in Belfast, you will provide administration support for Arjo Customer Service teams including Rental and Service departments. Do you like having a varied working day Would you like towork for a big company that feels like a family Then this role could be for you.....You will have the following responsibilities:

  • To handle inbound telephone calls and any customer correspondence and deal with accordingly to ensure a swift and effective service is provided to our customers
  • To allocate deliveries/collections/swop outs/breakdowns appropriately to ensure the most cost effective use of resource
  • To process missing data and produce corresponding invoices to ensure the prompt payment for work done. Scanning of all invoices and emailing out to the customer.
  • To maintain regular contact with field teams regarding daily work activity, location, and job status.
  • To review incomplete work daily to ensure that work is rescheduled to hit department SLAs
  • To provide administration assistance and cover where required within the department and to field staff and to maintain relevant support documentation.
  • To liaise with customers, engineers and other relevant parties over delays, problems, or queries to ensure that communication regarding the status of service work is maintained.
  • To produce adhoc reports from legacy systems for both internal and external use.
  • To update and maintain spreadsheets for customer data.
  • To take full ownership of customer complaints.
  • To take full ownership for credits.
The skills you will need
  • Qualifications: Good standard of education including GCSE Maths and English
  • Work experience: Preferable to have worked within a similar Customer Service environment
  • The ability to communicate effectively with people at all levels of the organisation
  • Be able to work accurately to meet deadlines, follow company standards and procedures
  • Be able to relay information clearly and accurately, ask questions to understand information and have strong listening skills
  • Proficient in using Microsoft packages, especially Excel
Benefits
  • Hybrid Working (after probation)
  • Buy & Sell Holiday days
  • Free Car Parking
  • Full IT equipment provided
What we will offer in return You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professionaldevelopment.Why diversity matters to us At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that weserve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.Please be aware that by applying for this role you are giving Arjo permission to store your information.About ArjoAt Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection,diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

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