Intermediate Analyst Hybrid

Job Description

Organization Overview:Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transformingand simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & CommoditiesOperations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage,Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal,Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnershipfor our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi. Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citis innovation labs to drive optimization, and overall play a pivotal rolein enabling us to transform to achieve our target operating model. Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in ourdomain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measuredrisk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuousevaluation of our controls; to protect our clients, the firm, and our reputation. We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry. Job Purpose: This role is within the Derivative Confirmations Middle Office team, covering GSP, Rates and Equity Derivatives. This is a great opportunity to join a high performing & welcoming team, who directly interact with over 200 global clients and support our tradingdesk across 3 key regions (Europe, Asia and North America) This is a high-profile, global team, with exposure to large volumes of trades and high value items. The role involves daily engagement with External Clients, Front Office trading and sales, internal stakeholders and 3rd party vendors to reconcile exceptionitems and identify/resolve at root cause. The successful candidate will receive supportive training and a personal development plan to help them succeed within this role and develop their career at Citi. Responsibilities:

• Provide first point of contact service for Clients in the Derivative Confirmation process.
• Ensuring all issues/breaks are raised and resolved appropriately, in a timely and risk-conscious manner
• Regular communication with Internal Clients and Stakeholders, including Legal, Compliance, Trading Desk, and other Middle Office groups globally.
• Ability to produce timely accurate reporting statements for the group on a daily/weekly/monthly basis to ensure appropriate oversight of client accounts.
• Enhance our client experience by identifying process improvements to increase the automation and accuracy of the trade confirmation generation
• Provide an enhanced level of client service to our platinum level clients to ensure their own key metric SLAs are being met on a consistent basis.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adheringto Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountabilitywith those who fail to maintain these standards.

Qualifications:

• Proven success as a team player
• Strong, influential communicator who is articulate and concise
• Self-reliant, good problem solver, results oriented
• Proven experience in creating and implementing processes that result in improved business performance
• Effective verbal and written communication
• Analytical skills
• Ability to prioritise tasks
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Good attention to detail

Education:

• GCSE / A Level standard

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. What we Offer:We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. Well provide you with the resources to meet your unique needs, empower you to make healthy decisions, and