| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Belfast |
| Education | Not Mentioned |
| Salary | £10.50 - £12.50 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Your Responsibilities as an Inbound Customer Service Representative (Travel)- Customer Service Excellence: Deliver top-tier customer support to travelers via phone calls and emails, ensuring a seamless travel experience with a strong emphasis on customer service.- Travel Assistance Solutions: Provide comprehensive assistance with flight, hotel, and rail bookings, effectively managing changes and cancellations while prioritizing exceptional customer service.- Sales and Customer Satisfaction: Harness effective techniques to meet sales targets, all while enhancing overall customer experiences through excellent customer service.- Professional Communication: Engage with travelers professionally and courteously, upholding the highest standards of customer service.- Expert Problem Solving: Skillfully address and resolve a diverse range of travel-related inquiries and issues, always with a focus on ensuring customer satisfaction.Types of Customer Inquiries Youll Skillfully Manage:- Flights: Offer robust support with flight booking, changes, cancellations, upgrades, and more, all while maintaining a strong commitment to customer service.- Hotel Bookings: Expertly manage hotel bookings, facilitate date adjustments, and resolve payment concerns to ensure customer service excellence.- Rail Travel: Assist travelers with both domestic and international rail bookings, efficiently handle changes, and facilitate refund requests, all while delivering top-notch customer service.Work Schedule and Flexibility:- This is a full-time position requiring a commitment of 40 hours per week, ensuring consistent and reliable customer service.- Maintain flexibility for the possibility of weekend shifts in the future, demonstrating dedication to superior customer service.Qualifications for Success in Customer Service Travel:- A minimum of 2 years of experience in customer service or a related field, emphasizing the importance of customer service excellence.- Strong proficiency in spoken and written English, as clear communication is key to delivering exceptional customer service.- Technical proficiency to efficiently navigate a variety of systems, enhancing your ability to provide top-tier customer service.- Good geographical knowledge and basic mathematical skills to ensure a well-rounded ability to assist customers with their travel needs.- While prior experience in the travel industry is advantageous, it is not mandatory; however, your enthusiasm and unwavering commitment to customer service are highly valued.
Keyskills :
Communication Skills
Customer Service
Sales
Sales Representative
Travel Agency