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Deskside Support Engineer - Level 2

Cerco
Job LocationBelfast
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time Work from home3 Years

Job Description

We are recruiting for a Deskside Support Engineer - Level 2As a Desktop Engineer you will be working in partnership with a high-profile organisation that provides engineered systems and components for the automotive industry. In addition to supporting the onsite customer, you will also provide remote support tothe client’s satellite sites including installation, servicing, and repairing of systems/equipment.As a Desktop Engineer your responsibilities will include:

  • Incident management & resolution
  • IMACDs - Installations, Moves, Additions, Changes and Deletions
  • Provide onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider
  • Provide remote support to satellite sites
  • Act as Smart hands and eyes
  • Provide mobile device support
  • Maintain and update existing network infrastructure
  • Peripheral support
  • Asset, Stock and Loaner equipment management
  • Coordinate all Multi-Function Device (MFD) and network printer installs
  • Instruct customers in the operation and maintenance of systems/equipment
  • Provide Project services as and when required
  • Act as a central point of contact for the customer
What were looking for:
  • Proven trouble shooting skills
  • Previous experience in a similar role
  • Support knowledge across Windows 10, O365, AD and SCCM
  • Knowledge of administering Windows ShareFile permissions
  • Experience in mobile connectivity (E.g., Android/iPhone)
  • Good time management and organisational skills
  • Able to follow detailed instructions
  • Excellent communicator both face-to-face & over the phone
  • Must be able to deal productively with a high workload with minimal supervision
Desirable skills / qualifications:
  • ServiceNow
  • ITIL Certification / Awareness

Keyskills :
Computer HardwareITILTicketing SystemsSCCM

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