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Customer Service Advisor

The Curve Group
Job LocationBelfast
EducationNot Mentioned
Salary£24,180 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdvisorHybrid working - a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleaguesFull Time & Permanent (includes evenings and weekends on a rota basis)Competitive Salary of £24,180pa + Bonus & BenefitsThe Role:As a Customer Service Advisor you will be the first point of contact for our Customers and Partners, working within our Contact Centre. Youll be responsible for answering inbound calls and answering a variety of questions regarding their finance plans,coming to the best solution for the customer, delivering a first class outcome.Key Responsibilities:

  • Providing telephone-based support and guidance to customersvia inbound calls
  • Empathising and engaging with customers, getting them to tell their story and explain their situation
  • Focusing on the customers needs to supply solutions in a professional and friendly manner
  • Keeping a variety of internal systems up to date
Skills & Attributes:We are passionate about continuing to grow our diverse team and we welcome applications from all backgrounds.Were not looking at your on paper experience, as experience within a similar role or even industry isnt necessary for you to succeed and do what you do best for our customers.All we ask is that you embrace our Company Values of being Positive, being Brave and Owning what you commit to. We will invest training and development time in you for all you need in your role, you just need to be empathetic, enjoy helping customers solvetheir problems, listen and communicate well with customers.A bit about us:At BNP Paribas Personal Finance, were part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. BNP Paribas Personal Finance is a trading style of Creation Consumer Finance Limited.To learn more about Creation Consumer Finance please visit https://Whats in it for you
  • The opportunity to achieve on target earnings and monthly awards such as vouchers and prizes and Team of the month which is a budget to share across the team
  • We care about your work life balance and as such implemented hybrid working for all our employees
  • Youll have access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including fantastic discounts off eating out, cinema tickets, days out, retailer discountsand gym discount
  • 28 days holiday inclusive of bank holidays as well as the opportunity to buy/sell annual leave + 1 extra day for each year of service for the first 5 years
Equal Opportunities DisclaimerBNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race,religion or belief, sex or sexual orientation.To learn more, apply now! Wed love to hear from you.

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