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Customer Service Advisor

Nominate Recruitment Ltd
Job LocationBelfast
EducationNot Mentioned
Salary23,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Customer Service AdvisorLocation: BelfastSalary and Benefits: Salary- £23k (OTE £30k)Hours of work: 35 hours per week (Monday to Friday 9am-5pm)Employment Type- Permanent The Right Client- Nominate Recruitment are thrilled to be partnering with a successful supply chain transport & logistics company who are looking for a Customer Service Advisor.The Right role:

  • To effectively negotiate prices with customers.
  • Receive orders over the telephone and input into the company computer systems.
  • Schedule appointments for sales staff to meet prospective customers.
  • Constantly communicate with Customer Services and the New Business Managers to ensure KPI targets achieved and maintained.
  • To work to deadlines and work independently when required.
  • Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system.
  • Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.
  • To contact businesses by telephone to promote product/services. Solicit orders accordingly. Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.
The Right Fit:
  • Recent experience in a similar role
  • Strong customer service ethic with negotiation and telesales skills
  • Excellent verbal and written communication skills
  • Articulate with a confident phone manner
  • Good organisation skills with the ability to multitask and prioritise workload
  • Ability to source own leads through research

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