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Customer Service Administrator

ARJO
Job LocationBelfast
EducationNot Mentioned
Salary£19,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title:Customer Service AdministratorLocation: BelfastHours: 37.5 per weekJob Type: PermanentArjo are a Swedish listed global medical technology company with operations in the areas of surgery, intensive care, infection control, care ergonomics and wound care.We employ more than 15,000 talented employees across the globe who deliver innovative products and solutions that contribute to quality enhancement and cost efficiency within healthcare and the life sciences.We are looking for a Customer Service Administrator to join our Business Support Department in Belfast. This is an interesting and varied role which will provide administration support for Arjo Customer Service teams including Rental and Service departments.Responsibilities:

  • To handle inbound telephone calls and any customer correspondence and deal with accordingly to ensure a swift and effective service is provided to our customers
  • To allocate deliveries/collections/swop outs/breakdowns appropriately to ensure the most cost effective use of resource
  • To process missing data and produce corresponding invoices to ensure the prompt payment for work done. Scanning of all invoices and emailing out to the customer.
  • To maintain regular contact with field teams regarding daily work activity, location, and job status.
  • To review incomplete work daily to ensure that work is rescheduled to hit department SLA’s
  • To provide administration assistance and cover where required within the department and to field staff and to maintain relevant support documentation.
  • To liaise with customers, engineers and other relevant parties over delays, problems, or queries to ensure that communication regarding the status of service work is maintained.
  • To produce adhoc reports from legacy systems for both internal and external use.
  • To update and maintain spreadsheets for customer data.
  • To take full ownership of customer complaints.
  • To take full ownership for credits.
    • Essential Skills/Experience:
  • Qualifications: Good standard of education including GCSE Maths and English
  • Work experience: Preferable to have worked within a similar Customer Service environment
  • Previous SAP experience
  • The ability to communicate effectively with people at all levels of the organisation
  • Be able to work accurately to meet deadlines, follow company standards and procedures
  • Be able to relay information clearly and accurately, ask questions to understand information and have strong listening skills
  • Proficient in using Microsoft packages, especially Excel
    • Please be aware that by applying for this role, you are giving Arjo permission to store your information. Required skills
  • Communication Skills
  • Customer Satisfaction
  • Customer Service
  • Telephone Manner

    • Keyskills :
    Communication Skills Customer Satisfaction Customer Service Telephone Manner

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