Client Service Intermediate Analyst Hybrid

Job Description

Organization Overview:Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transformingand simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & CommoditiesOperations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage,Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal,Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnershipfor our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi. Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citis innovation labs to drive optimization, and overall play a pivotal rolein enabling us to transform to achieve our target operating model. Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in ourdomain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measuredrisk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuousevaluation of our controls; to protect our clients, the firm, and our reputation. We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry. Job Purpose: The Client Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Client Service team. The overall objective of this role is to address external customer issuesand provide ongoing customer service support. Responsibilities:

• Be part of the FCX client franchise by managing a portfolio of high-profile global clients across ETD/OTC cleared
• Complete trade lifecycle, cash and collateral, statis and FX processing along with regular reviews
• ensure queries are acknowledged, investigated and resolved within expected timeframes in line with CITI standards
• Provide analysis and root cause for a client portfolios, chair internal meetings across both operations and the business to resolve and prevent issues re occurring .
• In partnership with the Sales, Client Executives ,look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience
• Provide clients with clear and concise updates relating to (market events , delays or technology issues)
• Perform monthly MIS to review client performance, make suggestions on how to optimise the clients flow through system and client analysis.
• Participate in documentation of business requirements and testing of new processes, systems roll outs and UAT for strategic projects both internal and external (including mandatory)
• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policys
• Be a thought leader and drive cross departmental Initiatives and also client initiatives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adheringto Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• Substantial previous experience in a similar position
• Relevant experience (business/financial environment) preferred
• Demonstrated project management and organizational skills to prioritize multiple tasks
• Proven self-reliance and accountability and ability to manage risk
• Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
• Proven investigative and analytical skills
• Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

• Bachelors degree/University degree or equivalent experience

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. What we Offer:We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. Well provide you with the resources to meet your unique need