Application Support Senior Analyst - Prime Finance Technology Support

Job Description

Citi Overview:Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial productsand services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edgeideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Function Overview: Citi Belfast are seeking a highly motivated IT professional to join our Production Services Support group in Belfast. The Prime Finance support group provides technical and business support for Citis Prime Finance Application stack, encompassing Agency Lending, Securities Lending and Prime brokerage business streams. The applications are business critical, providing tradecapture and maintenance for Trading, Sales, Middle Office and Operations. Role Overview: We are searching for a highly motivated and enthusiastic person who will drive front line support functions as part of the Prime Finance Support team. We work in partnership with the business running the production platform, providing quick resolutions to theirissues, drive stability, efficiency and effectiveness improvements to help us and the business succeed. The role will entail working closely with business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions.You will develop detailed knowledge of the Prime Business. You will be working closely with your counterparts in India, UK, Hong Kong, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team. Responsibilities:

• Own; Provide L1/L2 support for mission-critical Prime Finance applications.
• Work closely with the development, QA and business support teams, and the Prime Finance business to determine strategy & priorities and to ensure that the team is meeting the business requirements. Ensure team delivers on these priorities and communicatedprogress effectively to all stakeholders.
• Provide technical application support, monitoring the applications and technical platform, managing batch jobs, answer queries via phone, e-mail and other communication mediums.
• This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically being be expectedto read and understand the application code.
• Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc.
• When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
• Follow through to ensure each problem is resolved according to SLA.
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams.
• Create and maintain knowledge base to ensure that knowledge transfer takes place within the team . Liaise with Business support teams and Application development groups.

Development Value: You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.

• Develop Domain Expertise in Citis Prime Finance Production platforms
• Opportunity to work across with Prime Finance Global businesses in Citi.
• Significant interaction with senior technology and business partners.
• Opportunity to Develop support and Technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day.

At Citi, we offer flexible work plans that give employees and managers the chance to meet personal and business needs allowing for alternative schedules to customary business hours. Skills:

• Strong Application production support experience
• Experience using call/ticketing software
• Linux
• 4 - 6 years of experience
• Database
• Good SQL experience in any of the RDBMS.
• Scheduler
• Autosys / CONTROL-M or other schedulers will be of added advantage.
• Programming Languages
• UNIX shell scripting, Python / PERL will be of added advantage.
• Microsoft
• Strong knowledge of Microsoft based operating systems
• Experience using/troubleshooting Office with emphasis on Word, Excel.

What we Offer: As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• 23 days paid annual leave
• Award winning pension scheme,
• Life assurance and
• Private medical insurance with Bupa healthcare

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. Wepride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies. Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras. Our vast range of diversity networks and on site multi faith room demonstrates Citis commitment to growing a diverse workforce. ------------------------------------------------- Job Family Group: Technology ------------------------------------------------- Job Family:Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity,