Administrator

Job Description

Customer Service AdministratorAn exciting opportunity has arisen for a Customer Service Administrator to join a UK recognised Awarding body based in Belfast.This is a Full-Time, Permanent positionWorking Hours: 35 hours per weekWith a salary of £22,549 - £24,882 per annum (dependent on experience)Job Purpose:As Customer Service Administrator, you will be responsible for providing advice and guidance to existing and new centres on all aspects of qualifications and services, as well as having responsibility for maintaining and updating internal systems/databases.Essential Criteria: A minimum of 5 GCSEs at Grade C or above (or equivalent e.g., essential skills) to include English Language and Mathematics or NVQ Level 2 Administration (or equivalent). A minimum of 2 years relevant work experience in a clerical/administrative office environment. Experience of maintaining databases and spreadsheets, producing general correspondence, providing clerical/secretarial assistance and dealing with customer queries Working knowledge of Microsoft Office suiteMain Duties and Responsibilities: Maintain all internal and external service standards. Provide a general telephone advice and guidance service to all Centres including but not limited to; explaining the difference between regulated, non-regulated and national qualifications, setting up qualifications, setting up courses explaining units descriptorsand structures of qualifications and what units and credits are, explaining how to select appropriate qualifications and units, unit writing, processing learner registration, processing certification claims, standardisation events, fee structures and invoicequeries, using relevant management information systems/databases and the website. Dealing with all potential new centre enquiries and advising on how to complete application process. Advise Centres on the training services available to them, for example, assessor training, internal verifier training etc. Implement the appropriate systems/databases for all new centres and provide training via remote log in on processes, registration and certification. Assist with the reproduction of marketing materials (photocopying/printing) as requested by the Business Development team. Set up qualifications on the relevant system to enable Centres to register learners and keep the registration manual up to date. Maintain up to date records of all enquiries from potential new Centres and provide reports to line manager and Business Development team on same. Attend and contribute to Customer Services team meetings by providing up to date reports on Centre queries, new Centre enquiries etc. Liaise between the Centres and the Finance Adviser to assist with resolving finance queries on invoicing, fee structures etc. Liaise with internal departments as necessary in order to be able to answer external queries in a timely and informed manner. Produce Centre activity reports, registration reports, certification reports and new centre enquiry reports for line manager, Business Development team/Board and others as required. Update internal information systems to ensure all key stakeholders have accurate information. Ensure stocks of certificates are maintained at the correct levels. Process outgoing and incoming post and keep franking machine in credit. Maintain photocopier consumables stock levels and liaise with supplier in relation to reporting faults.