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Job Location | Battersea |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , part-time |
Current Team InformationTo assist the full time Residential Sales & Lettings team in running the office by handling email, telephone and walk-in enquiries, and carrying out viewings. To deliver exceptional customer service.The Role & Key Responsibilities Deliver exceptional customer service and applicant and client care in line with company procedures. Liaise with clients and applicants in a timely and professional manner. Comply with Savills Code of Conduct and Polices. Meet and greet visitors to the office and ensure that they are seated and directed to the correct person/department, and deal with all incoming calls as appropriate. Ensure the office looks tidy at all times and that all handouts/property details are replenished. Answer all incoming calls including if necessary negotiator and HoD phones when staff are unavailable, and aim to answer within three rings. Ensure office is covered at all times by liaising with the other teams member regarding appointments. To take responsibility for keys when in use and ensure their safe return to the office. Register applicants (phone/walk in/online registrations) onto Reapit in line with company procedures. Call and email applicants to discuss their requirements and suggest suitable properties. Arrange/organise viewings and pitches in a timely and courteous manner adding the viewings and property details and pitches through Reapit in line with company procedures. Archive applicants as necessary. Run errands as required to assist in the smooth running of the office.Skills, Knowledge and Experience An interest in property and knowledge of the area would be desirable Good working knowledge of standard Microsoft suite. Good organisational and prioritising ability. Good telephone manner Strong communication skills, both verbal and written. Confident in liaising both internally and externally. Initiative and ability to work under pressure. Team player. Maintains a professional manner at all times. Friendly, outgoing, cheerful and enthusiastic to do a high quality job at all times. Presentable.