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IT Service Desk Technician 1 month rolling (likely 6month contract) Bath (Inside IR35)

Lucid Support Services Ltd
Job LocationBath
EducationNot Mentioned
Salary£120.00 - £150.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

IT Service Desk Technician - 1 month rolling (likely 6-month contract) - Bath (Inside IR35)The IT Service Desk Technician is responsible for logging incidents and service requests via telephone and email; providing on-site support to staff in accordance with any defined legal, regulatory or "best practice" standards.Typical tasks include:

  • End User Device hardware & software troubleshooting
  • User administration
  • Access request changes
  • Local support for meeting room AV, VC & Projectors
  • Local site Patching contact
  • VIP Support
  • Respond promptly to IT end-user incidents, service requests or questions about IT Services working to defined IT SLAs and coordinating with others and/or escalating promptly when necessary.
  • Ensure high level of user satisfaction through a professional appearance and a friendly and professional telephone and email writing manner combined with ability to translate information from technical to non-technical language.
  • Proactively contribute to maintaining and expanding service desk knowledgebase to prevent knowledge silos
    • Technical Skills:
  • Excellent MS Office skills
  • Policy Management (Active Directory)
  • Imaging & deployment process & tools
  • Asset Management toolsets
  • Scripting
  • Virtualisation
  • Windows 7 / 10, iOS, Android, MacOS
  • Office 365
  • Enterprise Communication Tools
  • Enterprise Security applications
  • Networking
    • If this role is of interest, then please apply and a member of the resource team will be in contact ASAP.

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