Dividends Administrator

Job Description

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision were looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role To process accurately and in a timely manner all Corporate Action responsibilities, using the internal systems. Providing support to internal operational teams when queries are raised, liaising efficiently and professionally at all times. Key Work Level Accountabilities: Colleague

• Accountable for delivering a quality service and product to customers and stakeholders
• Focuses on quality of delivery to achieve clear outputs within guidelines and precedent
• Runs the organisations processes and systems following pre-defined procedures
• Adapts to change, responds with initiative and make suggestions for improvements to own work and processes

Key Responsibilities for this role:People, Team and Work

• Take ownership for fulfilling a variety of work, which may include:

• New client set up and allocation of client monies
• Making customer payments including processing withdrawals, regular payments and cash movements
• Maintaining customer accounts
• Processing Corporate Events
• Assessing suitability of new and ongoing investment products and adding or amending them on the platform

• Become competent in the use of our online platform, to be able to assist clients and advisers to support their use of the tools and online facilities available to them
• Working as part of the Operational teams putting the customers at the heart of everything we do
• Demonstrate awareness of the team measures and support how these are used to understand the customer journey
• Undertake project and ad hoc tasks where required

Customer

• Own all requests/enquiries from end to end, minimising hand-offs and delivering a personal service
• Constantly seek additional knowledge to help you provide support to advisers, clients and colleagues, anticipating their needs and finding solutions to any challenges that arise
• Learn from feedback received how to improve our service proposition and assist colleagues to meet collective business goals
• Identify ways in which we can continue to improve the way we do things
• All transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales

Risk

• Ensure Business area risk responsibilities are understood
• Understand the Risk types, key risks and control framework in your business area.
• Undertake all mandatory training
• Take personal accountability for understanding the key regulatory and legal requirements the platform must adhere to, ensuring all requests are completed in a timely and accurate manner
• Demonstrate an awareness of the key risks to the business and assist the leadership team in proactively managing these
• All work is completed using agreed team procedures and processes
• Identify and take ownership of those risks in accordance with the risk handling procedure and escalate where necessary

Culture

• Demonstrate role model behaviours
• Develops effective working relationships across teams to deliver a cohesive and professional customer service
• Collaborate with colleagues to meet collective business goals showing flexibility to support the needs of the business.
• Be flexible in your approach to the work, proactively looking for opportunities to develop, learn and assist your colleagues in their development
• Take personal accountability for your own personal development and professional competence, finding ways to further your own learning, gaining a strong understanding of the platform and long term savings industry
• Take personal responsibility to get involved in setting your objectives to support the company strategy.

Key Knowledge, Skills & Experience:

• Tax wrappers (including ISAs, pension, offshore and onshore bonds) and how tax affects clients portfolios and their personal tax affairs
• Transfers, re-registration and custody administration
• Client Money rules and controls
• Sharedealing, exchange trading and settlement
• Portfolio and cash management
• SIPP administration, including benefit crystallisation, PAYE and statutory client reporting
• HMRC, FCA and other regulatory frameworks
• Corporate Events

• We aspire to provide industry leading levels of customer service, motivating our customers to not only give us positive feedback, but recommend the service we provide. To help us achieve this you will need high levels of energy, strong customer empathyand a desire to help all customers, no matter how challenging the request.
• You will be proactive in your approach to your work and change within the workplace.
• You will be the face or voice of our brand and a very high level of professionalism is expected at all times. Excellent verbal and numeracy skills are essential, as is being able to communicate in a confident, professional and sincere manner.
• Our clients entrust us to take safe custody of their life savings, this requires us all to demonstrate extremely high levels of personal integrity to maintain this trust.
• We use a range of IT systems to support our clients. Although well help you learn how to use these systems, a working knowledge of Microsoft Office, including Word and Excel, is required.
• Financial services experience, preferably in WRAP, or asset/wealth management sector

Location: Homebased Management Level: Colleague Recruiter: Sarah Mathers Closing Date: 5 November 2021 We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our