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Job Location | Bath |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision were looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Customer Service Consultant Location: Bath, Stirling, Edinburgh Be the face and voice of a leading financial brand, delivering the very best in trusted service to our Customers.The Role:As a Customer Service Consultant you will join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team. The Contact Centre team plays a key role in ensuring advisersand customers have the best possible experience in their communications with M&G. We have modern office facilities in three main locations - We are operating a hybrid approach to home/office working with at least 3 flexible days in the office and the rest from home, subject to change over time. Well make sure you have all the equipmentyou need to carry out your role both in the office and outside it. Our offices provide complimentary tea and coffee, subsidised Starbucks and transport to and from work when you are on a 9-5 shift from certain areas in central Scotland as well as coach transfersbetween Stirling station and the office. We also offer exam support for anyone looking to gain financial qualifications The full-time working hours are 35hrs per week with shifts patterns between 8.30am - 5.30pm. Key Responsibilities