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Customer Service Advisor, Bath

Reed
Job LocationBath
EducationNot Mentioned
Salary£22,500 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Join Our Dynamic Team! Exciting Opportunity with a National Company At Reed, we’re thrilled to be partnering with a prestigious national company to bring you an exceptional opportunity as aCustomer Service Advisor. If you’re passionate about customer care and thrive in a fast-paced environment, read on! Role Purpose As a Customer Service Advisor, you’ll be at the forefront of our mission: providing an in-depth enquiry handling and referral service to our clients and their customers. Your focus will be on managing claims from initial receipt through to settlement, ensuringa seamless experience for all involved. What’s in It for You

  • Salary: A competitive£22,500per annum
  • Full-Time Hours: Monday to Friday, from8:30 AM to 5:00 PM
  • Company Pension: Secure your financial future with our comprehensive pension scheme
Your Key Responsibilities
  • Empathetic Conversations: Engage with policyholders, actively listening to their needs, and accurately recording details of their inquiries.
  • Swift Action: Ensure new instructions are entered accurately and within agreed service levels. Use all provided contact options to promptly reach out to policyholders.
  • Document Management: Request, collate, and meticulously record any necessary documentation, including repair estimates, as required by the insurer or our Claims Management System.
  • Security First: Adhere to all security procedures, safeguarding sensitive information.
  • Green Light for Repairs: Secure approval to proceed with repairs from policyholders, insurance companies, and loss adjusters.
  • Client Updates: Regularly provide clients and policyholders with updates, ensuring timely responses to callback requests.
  • Telephony Savvy: Stay logged into our telephony systems throughout the day, ready to assist with inbound call traffic.
  • Exceptional Service: Deliver a professional, friendly, and helpful service to all callers, maintaining the highest standards of customer care.
Skills That Set You Apart
  • Sales and Service Savvy: Bring your experience in sales and/or customer service to the table.
  • Negotiation Ninja: Your ability to negotiate effectively will be a game-changer.
  • Customer-Centric Approach: Put the client first—always.
  • Telephone Charm: Your friendly telephone manner will leave a lasting impression.
  • Communication Maestro: Excellent verbal and written communication skills are essential.
  • Deadline Dynamo: Thrive under pressure and meet deadlines.
  • Team Player: Collaborate seamlessly with colleagues and work independently when needed.
  • Adaptability: Flexibility is your middle name.
  • Tech Whiz: Comfortable navigating computer systems.
  • Attention to Detail: Accuracy matters.
  • Stakeholder Whisperer: Interact confidently with internal and external customers at all levels.
Ready to Make an Impact Apply Now! This role offers a unique chance to contribute to the smooth management of claims while working alongside a national powerhouse. Join us in shaping exceptional customer experiences!

APPLY NOW

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