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| Job Location | Bath |
| Education | Not Mentioned |
| Salary | £26,000 - £28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Role: Credit ControllerLocation: Bath (hybrid)Salary: £26-28kResponsibilities; * Contact customers for outstanding charges and the collection of late payments.* Utilise negotiation skills to engage with customers and recommend work-out strategies to line management.* Arrange collection of assets via third parties where appropriate.* Process novation requests once formal sign off has been obtained from the delegated novation mandate holder.* Complete administrative tasks as necessary during the life of the contract, ensuring all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines.* Monitor customer payment performance.* Deal with customer service enquiries via telephone, email and post (e.g. Acquis, settlements, statements, VAT).* Escalate issues and complaints in a timely manner, in accordance with company processes and regulatory requirements.* Deal with all customer matters efficiently, fairly, and consistently in line with cultural values and FCA requirements.Skills;- Demonstrable strong telephone cash collection experience.- Excellent attention to detail, organised and able to effectively prioritise workload. - Good negotiation and general communication skills.- Experience of using MS Office systems (Outlook, Word, Excel).- Ability to interpret financial data (CRA searches).If you feel the above specification matches your professional background, click apply.