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Complaints Handler Platform

eFinancialCareers
Job LocationBath
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision were looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role: Complaint Handler - Permanent We have an exciting opportunity to join our M&G Wealth Platform Complaints team in Bath, Stirling or Edinburgh. Key Responsibilities for this role:

  • Ensures that complaints are handled in accordance with internal procedures, meeting company standards and maintaining comprehensive records, in compliance with FCA complaint handling rules and guidelines
  • Leads by example with inspiration and enthusiasm to achieve business objectives and ensures that complaints are promptly investigated with clear and reasoned recommendations made.
  • Promotes a customer focused environment, delivering first class customer service encompassing Consumer Duty principles.
  • Provides technical support and advice on products and complaints to the rest of the department and other business units and co-operates with the relevant ombudsman where necessary.
Key Knowledge, Skills & Experience:
  • Experience of complaint handling
  • Experience of working with a Wealth Platform
  • Strong communication skills, both written and verbal, and a confident telephone manner
  • Working knowledge of the FCA complaint handling rules (DISP)
  • PC literate
  • Highly customer focused
  • Ability to organise and prioritise high workload without supervision
  • Ability to investigate and resolve problems and present sound reasoned arguments to support your outcome
  • Decisiveness
Desirable:
  • Knowledgeable in company products and/or systems
  • Familiar with wrap platforms and the underlying products offered
  • Fully aware of strategic and corporate issues
  • Had financial qualifications, for example CISI Investment Operations Certificate or CII, CF1, RO1 and FA2 qualifications
  • Educated to relevant degree level or have equivalent business experience
Job Level: Experienced Colleague Recruiter: Sarah Mathers Closing Date: 31st December 2023 We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity,age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

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