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| Job Location | Basingstoke |
| Education | Not Mentioned |
| Salary | £30,000 - £40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
We are currently recruiting a highly motivated Network Operations Technician, for a company who are based in Basingstoke. The Network Operations Techician will help develop and maintain the business. The Network Operations Technician will be responsbile for the following;Key responsibilities- - This person will be responsible for providing customer facing support for issues disrupting their use of the clients services, including proactive alarm management/surveillance, network analysis, routine maintenance, health checks, and major incident/crisis management.- To ensure prevention of issues from occurring and resolving issues quickly.- Contribute to the estimate effort required to deliver functional and non-functional requirements.- Being the customer’s technical advocate and striving to provide a positive customer experience irrespective of expertise, history, or workload.- Continual personal development - technicians are responsible for ensuring their skillsets are updated and adapted in line with technological and industry trends.Essential tech experience-- Applicable education or industry recognised qualification in IT/computing/networking.- IP networking specifically Cisco and where possible Nokia/Alcatel and Juniper demonstrated via certification and operational experience.- Data/IP networks within an operational environment; completing 2nd level diagnostics across multiple technologies and Vendors.- Experience in Incident Management and Service Operations environments.Why you should apply for this job-You will be working for a global communications and IT services company focused on connecting its customers to the power of the digital world.-The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network.-Ongoing career progression opportunities to progress with a global band.To apply for an Network Operations Technician role, please send an updated CV using the links below.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at anytime simply by contacting one of our consultants.