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IT Support Team Leader

Henderson Scott
Job LocationBasingstoke
EducationNot Mentioned
Salary£30,000 - £35,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

IT Support Team LeaderWe are are recruiting for a Service Desk Team Leader to join a high performing and growing team based in Basingstoke. This is a 24/7 operation and therefore shift work around the clock.Requirements for the role:

  • Performance Management: Service Management, Performance/People Management.
  • Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
  • Incident Management: Incident logging, triage and assignment on both the CA Service Desk (CASD) and SharePoint. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.
  • Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLAs
  • Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.
  • Change Management: Support and participate as required in all Change Management Activities
  • Request Fulfilment: Will receive and fulfil simple Service Requests to provision end-user access to the hosting environment.
    • Your experience
  • Experience in managing/leading a service desk team
  • Experience in supporting secure IT infrastructures
  • Experience in incident resolution and/or system management of secure IT infrastructures
  • Base understanding of Systems Centre Operations Manage 2019
  • Base understanding of Systems Centre Configuration Manager Version 1910
  • Good understanding of VMware ESX and vCentre
  • Anti-Virus management and reporting
    • IT Support Team Leader Required skills
  • Active Directory
  • Cloud Computing
  • Customer Service
  • VMware
  • Team Leadership

    • Keyskills :
    Active Directy Cloud Computing Customer Service VMware Team Leadership

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