Assistant Branch Manager

Job Description

If you are able to demonstrate a strong sales focus and have organisational skills, then this is the perfect role for you!Job PurposeTo assist the Branch Manager with developing sales and maximising profitability through building successful relationships within the designated customer base and by managing Branch staff to support the company strategy.Key Duties:

• Assist Branch Manager in achieving Branch targets through exploiting chosen market measured by Sales, PBIT, Margin, Stock, Productivity, Debtors
• Ensure branch standards are maintained
• Assist as required in all aspects of Branch management - customer service, sales (face to face and over the phone), warehouse, stock control, staffing issues
• Satisfy customer orders by carrying out goods received and general stock control duties
• Deputise for BM in their absence
• Deal with customers face to face and offer specific advice to customers on products and their use
• Take and make customer orders over the phone
• Unload vehicles efficiently, check deliveries and put away stock as necessary, pick items to fulfil customer orders
• Maintain a clean, tidy and safe working environment in branch
• Participate in stock management process
• Continuously improve customer service
• Complete training activity for core skills, own role and multi-skilling
• Comply with Company policy and procedures
• Keep self up to date with changes in relevant regulations, legislation, market developments, products, company news
• Act in a professional manner providing an example to staff
• Demonstrate and encourage flexibility in order to improve efficiency and effectiveness of the overall business

Knowledge, Skills & Qualifications:Essential:

• Customer-focused - Puts the customer first and is able to grow sales through customer relationships
• Results focused - Sales Driven, delivers on promises and reaches targets
• Market Knowledge - Knows their customers and looks to enhance own knowledge of the local market
• Product Awareness - Is interested in learning about products and knows where to find the relevant information
• Commercially aware - Knows the impact of margin on branch profitability and is able to trade to maintain margin at maximum levels
• Listening & Communication skills (written and verbal) - Uses skills to build customer and peer relationships
• Team Leadership & People Development - Ability to support the team with day-to-day queries and acts as first line support to Branch Manager
• Teamwork - Actively contributing to the success of CTD through positive teamwork with peers, colleagues, suppliers and the local community
• Computer Systems Literate - Able to use Microsoft Outlook, Microsoft Office and Kerridge systems in order to complete the job requirements
• Knowledge of the business processes inc. Health & Safety and business controls

Desirable:

• English and Maths GCSE or equivalent desirable
• Driving license

Benefits:

• 23 days holiday rising to 25 after 5 years plus bank holidays
• Staff discount on our fantastic products!
• Enhanced maternity and paternity pay
• Great pension scheme and up to 4x life assurance
• Full product training - no need to be from a "tile background" as they have their "LICENSE TO TRADE" programme
• No evening work to worry about - and generally its close down from before Christmas until New Year so no working on Christmas Eve or Boxing Day!

About our ClientWith retail showrooms & trade centres, our client offers a nationwide service. They cover all aspects of tiling including wall, floor tiles and decorative tiles with their exclusive Gemini Wall and Floor Tile Collection as well as adhesives, tools and accessories.How to ApplyIf this role is of interest and you would like to learn more, please attach your CV to the link provided and our client will be in direct contact.