Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

1st Line IT Support

Latcom Plc
Job LocationBarton-upon-Humber
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

1st Line IT Support. My client based in Hull are looking for a IT Helpdesk / 1st Line IT Support person. This role offers 1-2 days remote with 3/4 days site-based working.Salary: £22k-£25k + Training + Bonus + BenefitsYou must have/be:

  • Around 1 years work experience within a IT Service Desk/IT Helpdesk role.
  • Knowledge of Active Directory, O365 Exchange, Windows 7/8/10
  • High level of customer service awareness with exemplary communication skills
  • An analytical, trouble-shooting mindset, with a problem-solving personality
  • Tenacity to go that extra mile to get the information it takes to understand a problem
Any ITIL, Group Policy, Microsoft Certifications, CompTIA Certifications are a bonus!You will provide technical expertise to your customers whilst maintaining a high level of communication. You will be required to support bespoke applications, desktop and laptop systems, iOS mobile devices, troubleshooting printing devices, network connectivityproblems and entry level server issues.Role involves:
  • Recording of all incidents / requests and responding to these within agreed SLA
  • Correct prioritisation and categorisation of incidents and requests
  • Application of incident and problem matching to restore service quickly by applying known error workarounds
  • Aid in diagnosing the cause of the incident through a structured process of investigation co-ordinating both internal and external support teams as necessary
  • Provide full incident closure details including root cause analysis
  • Assume ownership of assigned incidents providing clear communication and notification as required to the business and other service disciplines
My client also offers a one stage face to face interview process! For further information and a full job spec please send in your CV!

APPLY NOW

1st Line IT Support Related Jobs

© 2019 Naukrijobs All Rights Reserved