Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

2nd Line IT Engineer

TriplePs Ltd
Job LocationBarnsley
EducationNot Mentioned
Salary£18,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

TriplePs Ltd was established in 2007 and has over 25 years of industry expertise. We provide outstanding IT services throughout the UK and firmly believe that we can make IT secure and simple so that our customers can concentrate on doing what they do best. We help to ensure that IT never gets in the way, empowering businesses to become more efficient to help them achieve their goals.We are a proud South Yorkshire based company, with fairness and value for money at the heart of everything we do.We are looking to recruit a 2nd Line IT Engineer, asa member of the IT Service Desk team reporting to the Technical Operations Manager. The role consists of operating a web and phone-based service desk supporting TriplePs’s customers and being an escalation point for the 1st Line enquiry service. Must be prepared to work flexibly, covering the customer service hours of 8am to 6pm Monday to Friday and be willing to work long and unsociable hours, and to be on-call, if required.Key duties and responsibilities include:

  • Assisting and supporting the 1st Line enquiry service with the management of the TriplePs systems and customer environments
  • Undertaking daily server checks
  • Using monitoring tools to diagnose and resolve customer and TriplePs network/application issues
  • Receiving 1st Line escalations, taking responsibility for their resolution, and interacting with customers as and when needed
  • Working with physical hardware, performing checks, upgrades, and diagnostics
  • Supporting infrastructure design for growth
  • Assisting both customers and the Company, with standard and non-standard change requests as and when required
  • Assisting with asset management duties as and when required
  • Undertaking an agreed training plan to assist with further personal development with new technologies and processes
  • Automated packaging and deployment of software using deployment tool-set
  • Taking support queries via the support routes of email, phone, and live chat
  • Assist with the general day to day business administration tasks including: Answer telephone calls, and message taking, implementation and maintaining procedures, liaising with employees, suppliers, and customers, meeting and greeting visitors at the office.
    • Azure / Microsoft certification - DesirableMicrosoft Certified Administrator Associate Certification - DesirableOffice and remote working available.Company pension scheme after three months service, 22 days Annual Leave to start increasing by one day each year up to a maximum of 27 days, plus Public and Bank Holidays, Annual Pyjama Day.Office facilities include free tea and coffee. Opportunities to attend Corporate events. Required skills
  • Customer Service
  • Service Desk
  • Technical Operations
  • 2nd Line
  • Change Requests

    • Keyskills :
    Service Desk 2nd Line

    APPLY NOW

    2nd Line IT Engineer Related Jobs

    © 2019 Naukrijobs All Rights Reserved