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Sales and Customer Service Coordinator- East London

Neville Lumb
Job LocationBarking
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The RoleCustomer Service and Sales CoordinatorAt Saint-Gobain, we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a Top Employer for 5 consecutive years. If you are a quick learner, you like working in a team,and you want to know what its like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as Customer Service and Sales Coordinator. Youll be working for Neville Lumb in Barking, East London . Neville Lumb is a is one of more than 30 exciting Saint-Gobain brands in the UK and a leading supplier of commercial sanitaryware to new build and refurbishment projects.Is this role right for meFirst and foremost, we always want to recruit talented people that align well with our values and way of working; so whether youve never worked in this industry before, or had years of experience with one our competitors, youre just as likely to be a greatfit!This will be a predominantly office based customer role and with you coordinating several customer projects to ensure we meet all our customer expectations.Were looking for someone who is dedicated to providing great customer service by maintaining customer communication at all times, so if this sounds like you, keep reading!There is some specific experience, skills and knowledge we are looking for from suitable candidates:

  • Customer focused attitude
  • Problem solving ability relating to customer service
  • Computer literate
  • Excellent communication skills, both written and verbal
  • Experience of team building
  • Experience of working in a pressurised environment
  • Proven customer service background
  • Ideally some experience in selling sanitary ware or plumbing products- but this not essential
What will I be doing in this role
  • Provide excellent customer service to the customer through efficient and effective communication
  • Develop professional and productive relationships with customers, colleagues and suppliers
  • Ensure the timely and accurate ordering of parts ensuring regular communication is followed up with the customer and throughout the process, frequently updating the customer on the status of their order.
  • Back order management: ensuring that customers are kept fully informed of the status of their order.
  • Ensure compliance with all business controls
  • Ensure good communication between branch departments
  • Compliance to all health & safetylegislations and procedures islations and procedures
Are Neville Lumb and Saint-Gobain an Inclusive employerWere working hard to be, and were keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.And what about flexibilityThe world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, to name a couple). We cant guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.

Keyskills :
Customer ServiceRetailSalesMerchanting

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