Implementation Officer

Job Description

The Company have developed a bespoke care and support platform which enables vulnerable people to become more independent and stay safe in their own homes. We work with Local Authorities, care providers and individuals and their families throughout the UK.We are a passionate team who have a shared vision of the role that technology can play in changingpeoples lives for the better.We believe that all individuals should have the opportunity to live a safe, independent and fulfilling life and that technology, blended with appropriate care and support can make this possible.Were looking to recruit a Implementation Officer and as this is a new role within the business, there is significant scope for the right candidate to grow with the role as we expand and develop further as a business.Job Purpose: The overall purpose of the role is to provide training, advice, guidance and implementation support of the systems to a range of users with disabilities. This involves maximising the use of the organization to support the users identified needs,keeping them safe and connected to social activities, friends and family.The role is responsible for maintaining good practice in the use of technology across their assigned case load and managing relationships, delivering effective implementations and supporting the achievement of proposed outcomes of vulnerable adults.Terms & Conditions: Locations: Office in Daresbury, but the majority of the time the role will be based in Wirral.

• Salary: unqualified practitioner grade - £22K - £25K
• Duration: Full time, permanent position following a 3-month probationary period
• Closing Date:
• Interview Date:
• 28 Days holiday per year
• Travel expenses paid
• Possess a drivers license and own transport and be willing to travel to customer locations

when required to support implementations

• The successful applicant(s) will require a Disclosure and Barring Service certificate

Key Responsibilities

• To forge and manage strong relationships with the Social Care sector, particularly those working with assigned users of the company
• To work collaboratively with Social Care professionals, understanding the identified Care Act eligible needs and outcomes to be managed through the use of the organization for each user.
• To carry out Profile Assessments which align to the needs and outcomes identified by Social Care professionals and evidence the utilisation of our systems
• To deliver face to face training on the use of the systems to users, their families and care teams
• To effectively manage assigned caseload of users, allocated systems
• To manage the implementations of functions across assigned case load
• To monitor implementations and effectively manage change requirements, ensuring the assigned users in receipt of systems can achieve proposed outcomes
• To provide peer support to fellow colleagues and undertake tasks assigned by the Team Leader

These duties are illustrative and not exhaustive. The post holder will be expected to become involved in a range of work to enable the business to respond effectively to the changing requirements of the business and changes affecting the workforce.Personal Attributes, Competencies and Experience Essential:

• Care Act Knowledge and / or experience
• Understanding of the needs of adults with disabilities
• Experience and understanding of how to interpret the needs of adults with disabilities into an effective use of technology to support their needs
• Confident, technological experience, in the context of assisting adults with disabilities
• Excellent engagement and communication skills
• Experienced in the use of Microsoft packages
• Self-motivated
• Excellent organisational and priority management skills
• Ability to work alone, using initiative to achieve targets and outcomes, effectively managing a growing case load
• Be passionate about delivering a person-centred service
• Have an approachable and professional manner

Desirable:

• Experience of tech development
• Experience and / or knowledge of the care and support sector
• Experience of working in a technical helpdesk environment
• Understand reporting requirements to evidence needs and outcomes achieved

If you are interested in this role, please apply or for more information, contact Matthew Lomax at Domus Recruitment.