Customer Service Specialist

Job Location	Attleborough Fields Ind Estate
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversityand thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.We are recruiting for a Customer Care Specialist to join our busy team in Nuneaton. This is an excellent opportunity to join a successful & growing global logistics company. The purpose of the role is to contribute to an efficient processing of operationalactivities within the Air Imports team to meet and exceed customer expectations.Location: NuneatonShifts Monday to Friday 09:00am - 17:30pmWhat you will be doingTo provide an efficient and proactive Import service to all customers, overseas partners and related service providersMonitor and action generic email boxes and respond in a timely mannerInteract with UK customer & overseas offices to arrange Import shipmentsUtilising ProCarS to produce Import documentation in line with company proceduresProviding customs clearance instructions to the Import production team, some entries completed by branch.Provide import documentation to ImportersAction pending tray dailyEnsure all queries and complaints are investigated and responded to promptly both from external internal customers and suppliersProactive communication to internal / external customersEnsure customer invoicing is completed in a timely and accurate mannerAbou you

Previous Airfreight Export/Import experience desirable
Personal Attributes
Customer focus, Willingness to learn, Effective communicator, Ability to multi-task, Committed to quality
Minimum GCSE standard in English and Maths (or equivalent) essential
Basic level of Word & Excel

What we offer

Full training and continued professional development for all compliance and regulatory requirements
20 days holiday + day off for your birthday
Pension scheme with up to 6% matched employer contribution
Career paths and development opportunities

Next StepsPlease apply by the following links and attaching your CV ASAP, we may not wait until the job advert expires before reviewing applications

Keyskills :
Import/Export

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