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Service Desk Technician

Devonshire Appointments
Job LocationAshton-under-Lyne
EducationNot Mentioned
Salary20,000 - 21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Position: IT Business Applications & Hardware TechnicianBased: IT Department - Ashton, ManchesterWorking hours: Full time, Monday-FridayLocation: Ashton (with some occasional travel as per business requirements)Contract: PermAbout the companyA leading provider of business services and workplace solutions - direct to end users and via the wholesale channel.Our brands have been trusted supply chain partners for businesses across the UK & Ireland, large and small, for over 130 years. Through a consolidated range of business solutions, we help companies control costs, drive efficiency and improve productivity.With over 100,000 products, including the 5 starTM product brand, we provide one of the UKs most extensive portfolio of productsMain Duties / Responsibilities

  • Configure and repair all the devices used by the company, e.g. Mobile phones, PCs, Laptops, Printers, and other peripheral items.
  • Complete Laptop, Desktop, and phone builds and setup prior to deployment to the user
  • Provide hands on support for deployment of new equipment or resolution of faulty equipment
  • Assist all hardware Technicians in project work as and when required
  • Maintain a log of all technical faults using the Support Desk software
  • Be able to install, configure and administrate all applications used within the business on the laptopdesktop of Company users.
  • Administrate the movement of Company IT hardware within the Service Desk and associated spreadsheet registers.
  • Administrate the allocation and movement of Company IT software and licenses within the Service Desk and associated spreadsheet registers.
  • Keep abreast of new developments in software and hardware
  • Liaise with external suppliers for the repair of equipment under warranty
  • Staff the Service Desk telephone line during core business hours.
  • Be the initial response for all IT related requests into the Service Desk.
  • Triage calls in the Service Desk, to validate priority and ensure completion of information.
  • Investigate and solve all IT requests that come into the Service Desk to the best of their ability.
  • Escalate to Tier 2 support where there are knowledge gaps within processes or where they cannot solve a call.
  • Manage service desk requests and liaise with external Suppliers on requests that are serviced externally. Also ensure that these requests are solved within SLA and bring failing requests to the attention of the IT Support Manager.
Current operational hours are 08:00 to 18:00 Monday to Friday managed on a rota within the team, these shifts are: 08:00 - 16:30, 09:30 - 18:00. Some travel may be required for training purposes.Company BenefitsWe recognise the commitment and value of all our staff, therefore offer a variety of rewards to those who work with us, including: An Employee Assistance Programme, which offers a free confidential counselling service and a wide range of discounts from major retailers, dining and leisure Holidays starting at 22 days per annum plus bank holidays, rising in line with level of service Pension Scheme Eye care cost contributions Birthday leave On site parking Family friendly policiesPlease note that due to the high volume of responses we receive, only successful applicants will be contacted.If youd like to learn more about this role, please get in touch with Natalie!Please only apply if you have the right to work in the UK.Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

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