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Service Desk Analyst

Job LocationAshton-under-Lyne
EducationNot Mentioned
Salary£19,805 - £22,229 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Jigsaw Homes Group, a leading housing association, has an exciting opportunity for a Service Desk Analyst to join the team based in Ashton-under-Lyne.With more than 34000 homes across the North West and East Midlands, we are continuously growing and are looking for an enthusiastic individual to join our Service Desk Team to assist our users with their IT queries and roll-out new software and hardware across the business.Based at our Head office in Ashton-under-Lyne, you will provide 1st line support to over 1000 company employees helping them with various IT issues and requests for IT services. You will also be involved in roll-outs of new devices, new software and hardware, and will be expected to work closely with colleagues on the Service Desk and the wider IT department, building their trust and confidence.Fixed Term: 6 monthsHours per week:

  • 35 flexible hours per week between 7am & 7pm, Monday to Friday, or
  • 36 compressed hours per week between 7am & 7pm, over 4 days.
  • Responsibilities:
  • Engaging with users needing IT support by phone, email and in person, providing excellent customer care
  • Diagnosing and resolving IT issues
  • Carrying out a program of software upgrades, device replacements and desk-moves at users’ workstations in the main Ashton-under-Lyne office
  • Providing advice and guidance to users to improve their usage of our IT systems and equipment
  • Recording accurately on the Service Desk system all requests and incidents handled
  • Maintaining asset registers, systems’ configuration data and basic systems administration
  • Continually seeking to improve and develop own skills and the performance of the team
  • Following all Group policies and procedures in accordance with the role
  • Attending mandatory training when requested to ensure compliance with Group policies and procedures
  • Essential Requirements:
  • Experience of a busy multi-channel customer service environment
  • Secondary school education, with 5 GCSE passes, including Maths and English
  • Good working knowledge of IT systems, networks, mobile technology and telephony
  • Capable of learning fast
  • Appreciation and adherence to Health and Safety regulations
  • Accurate and timely record keeping
  • Team-working
  • Takes personal responsibility for resolving issues
  • Shows a positive and helpful attitude
  • Excellent customer service skills
  • Great administration skills
  • Desirable:
  • IT Service Desk Experience, dealing with users with a broad range of IT expertise
  • Experience of ticket logging software
  • Academic qualification in IT, computing or data science at A Level or above
  • Professional qualification in IT (e.g. SDA, A+, Network +, ITIL)
  • Windows Environment Support (Active Directory, Window Desktop 7, Basic Windows Server 2002/2012/2016)
  • Device trouble-shooting: PCs, thin-clients, tablets and smart phones
  • Understanding of operation of remote access platforms (e.g. Citrix, VPN, Dameware)
  • Benefits: 24 days’ holidays + bank holidays + 3 concessionary days during Christmas + up to 5 days additional holidays after 2 years’ continuous service + Pension schemeSounds interesting Click the APPLY button now.Candidates with previous experience or job titles including; Help Desk Analyst, Service Desk Analyst, 1st Line Support Engineer, Technician, IT Support Engineer, Helpdesk Analyst, Service Desk Engineer, Help Desk Engineer, 1st Line, Helpdesk Engineer, may also be considered for this role. Required skills
  • Service Desk
  • 1st Line
  • IT Support
  • Keyskills :
    Service Desk 1st Line IT Suppt

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