Area Manager

Job Description

Who are weThames Water is the UKs largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 kms of pipes, to keep taps flowing and toilets flushing. We are an essential serviceand have operated throughout the Covid19 pandemic.At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.We have an exciting opportunity for an Area Manager to join our North London team to lead the team that serves some of our highest profile customers across our capital city.What you will be doingThis is a high-profile, high pace role. Proactive management and the continuous improvement of your area will play a vital part in what you do every day. Working in partnership with key stakeholders will mean that your area is not only thriving today but thatrisks and opportunities for the future are identified from all aspects, including safety, customer, people, finance, and asset performance.You will lead a team that is responsible for delivering activities on our water network in a safe, timely and efficient manner with the wellbeing of our employees, customers, communities, and the environment is at the heart of every decision.Thames Water is currently insourcing repair and maintenance teams. An activity that has been delivered by external contractors for nearly 30 yearsThis is a significant and career defining piece of work that means a significant amount of change will need to be managed across the team.Thames Water is committed to building a diverse workforce that represents the communities that we serve and thus building a team to deliver on this aspiration is important for any Area Manager.Part-time and flexible working hours will be considered.Were looking for you to:

• Be accountable for all customer and network outcomes in the area for both planned and reactive activities and ensuring they are delivered to the efficiency and quality required
• Take ownership of the capability and capacity of our direct and supply chain teams to have the right people in the right place at the right time
• Deliver the Water Networks operational plan, whilst continually reviewing the delivery against key objectives, such as reducing leakage from our pipes, reducing supply interruptions to our customers, and delivering excellent customer service.Ensuring that decisions that are made not only are right for today but ensure the long-term success of the area
• Ownership for the full customer experience, continuously looking to delight our customers every time, reducing the need for complaints and if they do, provide a solution that works for them by working with different teams across the business
• Inform and influence future investment decisions for your area
• Lead the operational team across your area, continuously coaching and developing them to ensure everyone can deliver to their potential
• Own and deliver the safety and wellbeing plans to ensure our zero-compromise approach is in our DNA, and that a mindset of behavioural safety is embedded within your teams
• Develop and embed a performance and customer focussed culture and mindset
• Own the relationship between Thames Water and external stakeholders such as local councils across the area in order to create a seamless, collaborative relationship where we share successes in delivering our collective goals
• Manage the budget to deliver value for money today, and for the longer-term future

We are looking for leaders who can build high performing teams. You will need to have experience in steering teams through a period of change and demonstrate resilience and forward-thinking. This role requires you to be a strong influencer and have great commercialacumen, sometimes taking an entrepreneurial approach to getting things rights in a regulatory environment.Whats in it for youOur competitive salary and package include a competitive bonus, car allowance, private healthcare, an excellent contributory pension, 26 days holiday. There is also a wider benefits scheme which includes an annual pay review, season ticket loans and loyaltyawards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also have a referral scheme, where you can receive £750 for helping someone get a permanent position within the company.Were also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we are a Times Top 50 Employer for Women.You can find out more in ourworking for ussection of our website.