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IT Support Analyst

Brush Group
Job LocationAshby-de-la-Zouch
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We have a fantastic opportunity for an IT Support Analyst to join our Business Processes department at BRUSH. The successful candidate will support the BRUSH IT Strategy within the service delivery and cyber security area. You will also be responsible forproviding end user support in relation to service delivery, cyber incidents, defining polices and project support for infrastructure projects.Please note that this position can be based in any of our UK offices based in the following locations:

  • Leicestershire (Ashby-de-la-Zouch or Loughborough)
  • South Wales (Blackwood)
  • Cambridgeshire (Eaton Socon)
Main Responsibilities
  • Support relating to incidents raised by users
  • Technical trouble shooting skills and knowledge
  • Perform remote troubleshooting for end users
  • Provide accurate information on IT products and services
  • Assist in the creation of training manuals
  • Documentation of IT processes and policies
  • Identify and suggest possible improvements on procedures
  • Keep up to date with the latest security and technology developments
  • Assist in the investigation of security alerts and provide incident response
  • Monitor identity and access management, including monitoring for abuse of permissions by authorised system users
  • Generate reports for both technical and non-technical staff and stakeholders
  • Maintain an information security risk register and assist with internal and external audits relating to information security
  • Monitor and respond to phishing emails and pharming activity
  • Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues
  • Give advice and guidance to staff on issues such as spam and unwanted or malicious emails
Person SpecificationQualifications:
  • Degree of equivalent
Skills & Experience:
  • End user support
  • Cyber/information/network security
  • Computer science
  • MS Azure/Cloud
  • Hybrid On-Prem/Cloud Infrastructure
  • Computing and Information Systems
  • Software/Electrical/Network engineering
  • Experience with hybrid environments including on-premises and cloud services
  • Experience of documenting processes, standard operating procedures & work instructions
  • Knowledge and understanding of IT Strategy and infrastructure, Information Management and Governance and IT Security
  • Knowledge of PC and software applications including Windows, MS Office and MS Project
  • Stakeholder management skills
  • Ability to collaboratively solve complex problem
About UsThe BRUSH Group is the worlds largest independent manufacturer of generators above 20MVA. With a comprehensive range of products and services including transformers, switchgear and control & monitoring systems, BRUSH is your ideal partner for electric powergeneration, distribution monitoring and control.

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