Customer Service Specialist - WORK FROM HOME

Job Description

Teleperformance ranked 11th best place to work in the WORLD! - Each Interaction MattersTheres a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certifiedas one of the top 11 best workplaces in the world.As a customer service specialist at Teleperformance you will be working on behalf of one of the UKs best-known Rail Networks. Our client operates one of the busiest networks in the country including the UKs first domestic high-speed service. You will capturedetailed information and input accurately for key accounts; The successful candidate will be a good team player, take pride in their work and will be proactive and willing to learn. Take personal ownership for the quality of the work, which is allocated, andthe advices given to members of the public and intermediaries, ensuring the quality is in accordance to regulatory requirements and to the clients requirement.C U S T O M E R S E R V I C E S P E C I A L I S T - Job Overview -

• Start Date: 06/03/2023
• Salary: £19,305.00
• Site: Ashby (WORK FROM HOME)
• Shifts: 37.5 Hours per week 07:00am - 22:00pm Mon - Sun
• Training Duration: 2 weeks
• Contract: Permanent
• Required ID:Passport or Birth Cert,National Insurance Number and proof of UK residency for a minimum of 3 years. Please note, as part of your ongoing employmentwe will also need to conduct a right to work verification call.
• Probity: DBS Check required. Cost covered by employer.

What does an average day look like Now theres a question!

• Front line representative for customer services, handling calls for Delay Repay, Refunds and General enquiries
• Processing through a number of client systems for Delay Repay, Refunds and Retail claims, awarding monetary compensation.
• Advising & supporting customers so their able to travel safely and with confidence
• Capturing customer details accurately
• Follow communication procedure, guidelines and policies
• Setting and managing realistic expectations with the customer, to resolve issues
• Providing customer service on email responses
• Using information for basic assessments
• Understanding basic needs of the commuter
• Using initiative to decide on the best course of action for a contact
• Good time management, able to work to strict targets
• Ability to utilise all resources to hand to get first time resolution for the Customers
• Excellent PC and Writing Skills

What do we need from you People skills and confidence in your PC skills!

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure.

Anything else that we have to offer Always, and just to name a few........

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• A chance to earn a further £250 as a part of our bonus scheme (T&Cs apply)
• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programmefeaturing thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Schemeearn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover &Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Sound like you Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Contact us if you have any queries on: