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1st Line Support Analyst

EV Cargo
Job LocationAshby-de-la-Zouch
EducationNot Mentioned
Salary£24,150 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

1st Line Support Analyst | Full time| Ashby De La Zouch - LE65 1JRIn this role you will provide a front-of-house helpdesk service to internal and external customers, assisting them with the logging of telephone and e-mail support requests, feeding back updated call status information to them. Providing technical support forinternal and external users both directly and via the telephone.THE SALARYUp to £24,150 per annum dependant on experienceREWARDS & BENEFITSWe’ll support your development; help you grow and offer you a package that includes:

  • Competitive Annual Leave
  • Reward Gateway - access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
  • Employee Recognition Scheme
  • Excellent Pension Scheme
  • Life Assurance
We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!KEY RESPONSIBILITES:
  • To act as the first point of contact for internal and external customer queries.
  • To be responsible for the day-to-day management of assigned tickets within the IT helpdesk system.
  • To develop your skills, expand your knowledge and take on responsibilities within the IT department, e.g., departmental stock control, hardware swap-outs, repairs, liaising with suppliers, equipment deployments.
  • Provide non-technical reports to users and managers.
  • Work with project teams to plan and implement major configuration changes and upgrades.
  • Conducts investigations on system performance and makes proposals for improvement.
  • Provide advice and assistance to specialists and other system or service providers.
  • Work with others, including user representatives, managers and contractors, to plan, schedule and supervise all maintenance and installation work associated with IT systems.
  • Ensure that procedures are followed, particularly those relating to safety and security.
  • Provision of first-line desktop, hardware and application support to: o Customers, Carriers and Depot users who are using any EV Cargo client and web-based Transport Management System; answering support queries via phone and email o Any internal EV CargoEmployees.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
OUR IDEAL CANDIDATE WILL HAVE: Qualification. You will have your GCSE Maths and English Level 4 (Grade C) and above and a relevant IT qualification - both desirable but not essential.Experience. You will be experienced in windows server and a desktop environment, have prior experience in a technical support or service desk role. Have a good understanding of Office 365 administration and active directory. Be able to supportMicrosoft Exchange and anti-spam solutions.Communication. Show us that you have excellent communication skills, spoken and written, be able to build good working relationships with work colleagues and our customers and have the a

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