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Customer Service Advisor

Cherry Professional Limited
Job LocationAlvaston, Derby
EducationNot Mentioned
Salary£22,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Advisor | Derby DE71 | £22,000 to £23,000 | Excellent OpportunityMonday to Friday 8-5 with a 30 min lunchWhat were looking for:

  • Answer incoming customer phone calls and take appropriate action for each call
  • Maintain customer satisfaction ratings based on criteria set forth by the company
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation
  • Input data into the company host platform to keep each customer record updated
  • Routing inbound calls to the appropriate resources
  • Completing call notes as necessary in a clear and concise manner
  • Obtaining and evaluating all relevant data to handle complaints and inquiries
  • General administration, communicating and coordinating with internal department
Key Requirements
  • At least 1 year’s customer service experience
  • Strong Computer Skills & general PC Proficiency
  • Excellent attention to detail
  • Excellent communication and people skills vital to this role
  • Ability to work on own initiave or in a proactive manner as part of a team
  • Strong Team Player Skills
  • Strong learning Capabilities
  • Strong customer service focus and experience
  • Fluency in both written and spoken English – excellent documentation skills required
  • Initiative and excellent problem-solving ability in a fast-paced environment
  • Pro-active and possess excellent organisation skills
Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

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