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| Job Location | Alvaston, Derby |
| Education | Not Mentioned |
| Salary | 53,000 - 55,000 per annum, negotiable, inc benefit |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
My client is an ambitious, incredibly successful, 5* new build housing developer who are passionate about building beautiful homes to a high specification and delivering an exceptional customer experience.Due to a number of forthcoming launches in 2023, they are looking to appoint a new Customer Care Manager to accommodate the increase and ensure that the workload if being effectively managed and to drive the customer care function to ensure customer satisfaction.Youll ensure that all customer complaints are dealt with promptly and efficiently, acknowledging the issues, investigating them and resolving on time whilst meeting required cost controls. Youll ensure that all remedial work is completed to required standardsand maintain a log of all customer care issues that can be used for regularly review meetings with other departments. It is imperative that you keep the customer informed at all stages so building relationships with construction, technical, commercial andsales departments to ensure everyone is working to a common goal is essential.Youll manage a small team which will include a Customer Care Manager, Co-ordinators and Operatives. Leading from the front and setting the standard, youll motivate and not only recognise performance but offer guidance and support where needed to createa pro-active and positive team environment.The ideal candidate will already be doing this role within house building.ApplicationsIf you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunatelynot been selected.TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence
Keyskills :
ConstructionCustomer CareCustomer ComplaintsHousingSales