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Customer Support Administrator 12 Month Contract

Job LocationAltrincham
EducationNot Mentioned
Salary£16,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Our client is looking to recruit, initially on a 12 month contract with a view to a permanent position, a Customer Support AdministratorYou will have the opportunity to work in a fast paced expanding business and be a part of ensuring that their clients experience first class customer service in a busy and varied roleInitially, due to Covid, this position will be based from Home but ,as soon as is possible ,the role will become office based.Whilst working from home, you will be responsible for data and contract administration so exceptional EXCEL, data input and attention to detail skills are essentialOnce based in the office the role and responsibilities for the position of Customer Support Administrator are as follows:

  • Process all new business
  • Be key point of contact for sales team regarding new business administration
  • Maintaining client records (physical and electronic) in an orderly and comprehensive manner
  • Monitor progress of new contracts on Web platform
  • Answering, screening and forwarding any incoming phone calls and ensuring an accurate message is conveyed to internal staff
  • Maintain building security by following procedures and controlling building access via the reception desk and monitoring the visitor logbook
  • Serving visitors by greeting, welcoming, directing and announcing them appropriately
  • Receive and sort daily mail/deliveries
  • Manage the business’ meeting room calendars including scheduling meetings/appointments when requested
  • Prepare and maintain meeting rooms
  • The Ideal Candidate for the role of Company Support Administrator:
  • Flexible and open to alternative approaches to solving problems
  • Excellent time management skills
  • Friendly telephone manner
  • High attention to detail and problem-solving skills
  • Self-motivated and positive attitude
  • Confident and professional
  • Hard-working and committed to the role and the organisation
  • High level of integrity and regard for confidentiality
  • Professional appearance
  • Ability to be resourceful and proactive in dealing with issues that may arise
  • Ability to organise, multitask, prioritize and work under pressure
  • Excellent written and verbal communication skills
  • IT skills - including Word, Excel and Outlook
  • Experience in using CRM software ideally
  • Fabulous working environment, early finish on a Friday and bonuses Required skills
  • Advanced Excel
  • Good Telephone manner
  • Excellent organisational skills
  • Data Entry experience
  • CRM experience ideal
  • Keyskills :
    Advanced Excel Good Telephone manner Excellent ganisational skills Data Entry experience CRM experience ideal

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