Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Complaints Resolution Officer

Juice Recruitment Ltd
Job LocationAlmondsbury
EducationNot Mentioned
Salary28,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Juice Recruitment are excited to be working with a rapidly growing insuretech business based in North Bristol, in their search for a Complaints Resolution Officer.This is a new role, created due to the expansion of the company and is an exciting opportunity to make the role your own.In this role you will be providing unmatched customer service to clients and third parties. You will have excellent attention to detail, excellent written and communication skills and have experienced working within complaints in an FCA regulated environment.Responsibilities:

  • Providing the highest standard of customer service and working to FCA guidelines
  • Liaising with the Head of Compliance & Senior Compliance Associate with investigations
  • Liaise with internal and external parties as required
  • Acknowledge complaints within FCA deadline requirements
  • Maintain accurate log of all complaints
  • Ability to identify and differentiating between reportable and non-reportable complaints.
  • Complete complaint investigations thoroughly researching databases, files, records and meeting with relevant staff
  • Effectively communicate with complainants in accordance with guidelines and regulations
  • Analyse and report on any consistent complaints
  • Adherence to company and regulatory policy and procedures
  • Keeping up to date with regulatory and legislative changes
  • Able to report on complaints MI data, spot trends and offer ideas for continuous improvement
Benefits
  • £30,000 salary
  • Monday-Friday: 8.30am- 4.30pm
  • Parking on site
  • Progression opportunities
  • Annual Leave is 22 days + birthday off if your birthday falls over the weekend then you will have the Friday off.
  • Income protection
  • Death in service
  • 24/7 GP through AIGsmarthealth
  • 3% pension contribution
  • Summer parties & Christmas parties and regular social events to celebrate all levels of achievements
Please apply today for immediate consideration!

APPLY NOW

Complaints Resolution Officer Related Jobs

© 2019 Naukrijobs All Rights Reserved