2nd Line Technical Analyst

Job Location	Almondsbury
Education	Not Mentioned
Salary	£28,000 - £35,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Red Recruitment is recruiting a 2nd Line Technical Analyst to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. This role offers an exciting opportunity for an experienced individual to join the growing team.The salary for this position is £28,000 - £35,000 per annum and is in North Bristol.Benefits and Package for a 2nd Line Technical Analyst:

Salary: £28,000 - £35,000 per annum
Hours: Full-time
Contract Type: Permanent
Location: Almondsbury, Bristol
Flexible working
Career development opportunities
Extensive training
Fun social events
Great work-life balance
Great office culture
Free Friday lunch, breakfast, drinks fridge, pick n mix
25 days annual leave and bank holidays

Key Responsibilities of a 2nd Line Technical Analyst:

Supporting clients via the support system, ensuring the ticketing process is followed and the client is kept informed
Diagnosing of support cases with the help and support of the rest of the team
Maintaining client networks using the proactive support tools
Managing new workstation builds and user setups
Engaging in technical projects, including meeting clients and delivering onsite time with the team
Working with the team to implement policy and procedure
Managing client documentation
Helping train and develop junior team members

Key Skills and Experience of a 2nd Line Technical Analyst:

You should have a minimum of 3 years experience in 1st/2nd line support
Good troubleshooting and problem solving skills is required
Office 365 administration and troubleshooting skills is required
You need to be professional, with a friendly and approachable manner
Network and Firewall knowledge and troubleshooting is required

If you are interested in this position and have the relevant skills required, please apply now!Red Recruitment (Agency)Required skills

1IT
1Office 365
1Tech
12nd Line Technical Analyst

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