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Welcome & Service Assistant x 3

Job LocationAlcester
EducationNot Mentioned
Salary9.90 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , part-time

Job Description

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. What its like to work here Coughton Court is one of Englands finest Tudor houses and has been home to the Throckmorton family for 600 years. Coughton has fine collections of furniture, family portraits and Catholic memorabilia which help us share the storyof One House, One Family, One Faith - a familys struggle to remain true to its faith. The house is set in award-winning gardens including the spectacular Walled Garden and orchards. Working within our Welcome Team of five, youll give an exceptional welcome to our visitors from the reception hut in the car park and report to the Welcome Manager.Click here for more information about this location What youll be doing As a Welcome & Service Assistant, youll help our visitors get the most out of their visit, by recommending walks, running seasonal trails and providing services such as mobility vehicles for the less mobile.Youll answer queries and make sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is important. Working with our spirit of place, youll work with the visitor welcome team to link everything wedo back to our cause and the ongoing work we do.Youll achieve a good standard of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who were looking for Youll need to have the following experience:

  • Can demonstrate an empathetic and understanding approach to different peoples needs, with a passion to provide the highest standards of customer care.
  • Experience working to measurable targets
  • Good team worker - willing to grow experience and skillset across several different operation aspects of the property
  • Strong people skills
  • Written and verbal communication skills
  • Well organised
The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:
  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary
Click here to find out moreabout the benefits we offer to support you.

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