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Client Relationship Manager

Job LocationAirdrie
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

What youll be doingYour primary focus is to develop new and grow existing customer/partner relationships to deliver against specific, measurable targets.Key Responsibilities

  • Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities.
  • Prospect for new customers/partners whilst
  • maintaining and growing your existing customer/partner base
  • Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
  • Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
  • Input, analyse and interpret all relevant sales
  • management information to strategically prioritise your
  • sales pipeline/cycle in order to consistently achieve and exceed targets
  • Deliver high levels of customer service that lead to long-term commercial relationships
  • Develop an in-depth understanding/knowledge of your
  • product offering to ensure accurate positioning with the defined market space
  • Uncover revenue opportunities through thorough
  • exploration of clients problem/need
  • KPIs & SLAs
  • Generate revenue and/or margin in line with individual/team target
  • Maintain, grow and retain your customer base
Key Working RelationshipsSales, Pre-Sales, Scheduling, Finance and Delivery teamAbout YouAbility to recognise buying signals and use influencing skills to create opportunities.Persuasive verbal and written communication style, good presentation skills.Demonstrable understanding of how to manage, prioritise, plan and execute your workload effectivelyAbility to understand customer/partner requirements, solve problems or close opportunities and only escalate when required (minimal supervision required)Ability to work independently in a high pressured environment whilst maintaining a professional approachAbility to plan future sales opportunities/pipelineStrong attention to detail, whilst multi-tasking effectivelyGood commercial acumenYour Experience Track record of achieving sales targetsExperience in a B2B sales function where you have had to deliver a wide range of products in order to maximise sales opportunities - ideally a consultative sales environment.Experience using IT systems e.g. Client Relationships Management systems.Proficient in Microsoft Office.Your KnowledgeUnderstanding of consultative sales techniquesStrong stakeholder management from building initial rapport, to establishing relationships with decision makers who have purchasing authority.Strong knowledge of the sales cycle from initial contact/prospecting to purchasing service offeringsFull understanding of how to deliver great customer serviceYour QualificationsIdeally you will be educated to Degree level or equivalentOrExperience in a similar sales role that would reflect degree level qualification

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