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Welcome Hub Assistant - Refugee Support

The Social Care Community Partnership
Job LocationAberdeen
EducationNot Mentioned
Salary11.44 per hour, inc benefits, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Welcome Hub Assistant - Refugee SupportLocation - AberdeenPay Rate - £11.44 per hourHours - 37 hours per week, 9am-6pm, Monday - SundayTemporary post - 6 MonthsThe Social Care Community Partnership are looking to recruit Welcome Hub Assistants to support refugees for Aberdeen City Council. The Welcome Hub provides emergency temporary accommodation and support for displaced people fleeing Ukraine. The purpose ofthis role is to ensure that all enquiries made to the Welcome Hub Team, are handled appropriately and effectively, with first class customer care. The post holder will play a key role in assisted and ensuring that customers are supported where required andaccess support services in a manner appropriate for their needs. The post holder will demonstrate excellent communication and work to a high level of accuracy and have a strong customer service ethos.Key Responsibilities

  • Provide general advice and assistance to customers.
  • Record personal information and submitting matching forms to COSLA.
  • Support the Lead with welcoming guests and the operation of the Hub.
  • Answer incoming contact (calls, web, emails, face to face etc.) handling all enquiries appropriately, recognising vulnerability and taking any necessary steps to ensure the well-being of the customer.
  • Seek and provide first time resolution for all contacts whenever possible.
  • Provide assistance to customers accessing council services, recognising vulnerability and taking necessary steps to ensure the customer receives the necessary levels of support.
Experience/Skills
  • SVQ 2 Health and Social Care or equivalent.
  • Experience working within housing/homelessness.
  • Must be able to deliver excellent customer service through genuine passion and desire.
  • Must be able to work under pressure in a busy environment whilst delivering a high standard of customer service.
  • Have or be willing to acquire a basic understanding of the implications of immigration status on entitlement to access services.
  • Applicants will be subject to a PVG check.
To ApplyPlease submit your CV in the first instance, you will be contacted if you have been shortlisted.For a confidential chat and for a detailed job description for the role please contact Charlotte Hickey on .About the Social Care Community PartnershipThe Social Care Community Partnership (TSCCP) is both an award winning registered provider of social care services and a social care recruiter. Established in April 2006 and run by professionally qualified staff we have built a reputation on quality, diversity,reliability and continuity of care.INDAH

Keyskills :
AdviceHousingSupport Workerimmigrationhomelessnessrefugee

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