Technical Support Officer

Job Description

Title: Technical Support Officer (Veterinary Skills)Type: Permanent, Full-Time (37 hours per week)Salary: £23,088 per annumLocation: AberdeenClosing Date: 28 February 2024Ref: ANF/VET/037/24SRUC is unique in Scotland and one of the largest organisations of its kind in Europe. Our ambitious and exciting vision is to work at local, national and international levels, leading innovation and sustainable development in agriculture and rural sectors.We are looking for a Technical Support Officer to join our team in the School of Veterinary Medicine, Aberdeen. The purpose of the role is to:

• Provide technical support for students and/or staff within the School of Veterinary Medicine, primarily within the veterinary skills centre, but at times in other areas within the School.
• Apply technical skills and knowledge to support the successful delivery of teaching and/or research programmes primarily in the broad areas of veterinary clinical skills, anatomy, physiology, pathology, public health and related subjects.

The following activities will be delivered supporting research and/or teaching:

• Operate a range of specialist machinery and/or equipment.
• Record and report data accurately.
• Carry out a range of equipment maintenance and servicing according to instructions.
• Ensure that the workshop/laboratory/work environment is maintained to the standard required to deliver the appropriate level of service.
• Liaise where appropriate with external providers (e.g. regarding operation, maintenance and servicing of machinery and/or equipment).
• Support colleagues and provide basic guidance as required.
• Provide technical instruction and advice to colleagues, students and/or customers as required.
• Investigate and devise technical solutions to a range of practical problems to facilitate effective learning, teaching and support services.
• Clarify work requirement with colleagues, manager or customers, identify and resolve any immediate problems, and refer most complex to manager.
• Perform work activities to appropriate time and quality requirements, following established procedures.
• Analyse and interpret data/test results, using a range of standard procedures and present findings accurately.
• Identify and rectify faults/problems with equipment and protocols, and where appropriate liaise with Information & Digital Services in relation to IT faults and problems.
• Follow set procedures relating to purchasing of supplies.
• The driving of vehicles for the business of SRUC may be required.
• Engage in and undertake professional development activity appropriate/relevant to the post and related professional practices.
• Carry out any other reasonable duties commensurate with the grade and nature of the post.

Further details on the requirements of this role can be found in the Job Particulars document which you must read before applying for this role.Benefits / What you will get in return:

• Enhanced holidays
• Enhanced pension contributions (5% employee and 10% employer)
• Cycle to work scheme
• Discounted RAC Membership
• Enhanced family leave
• Flexible working patterns
• Hybrid working solutions (in some areas)
• Tailored investment in and individuals learning and development

Further informationPlease read the Job Particulars Document before proceeding with your application.ApplyTo apply for this role, please use the SRUC online application system. CVs will not be accepted without a completed application form.