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Grounds Maintenance Manager

Job LocationAberdeen
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

JC113 - Grounds Maintenance ManagerLocation – AberdeenSalary – £Competitive + Vehicle AllowanceOverview:First Military Recruitment is working in partnership with our reputable client who is seeking a Grounds Maintenance Manager to join their team in Aberdeen. Duties and Responsibilities:Customer experience & engagement:

  • Building and maintaining relationships with both customers and contractors.
  • Responsible for creating and distributing regular customer communications.
  • Conduct regular owners’ meetings, in both individual and group settings.
  • Plan, attend and manage evening AGM’s for portfolio sites.
Portfolio management:
  • Manage a large portfolio of grounds-only developments.
  • Responsible for instructing and monitoring both reactive and proactive repairs.
  • Manage and co-ordinate tender exercises for grounds maintenance contracts.
  • Conduct regular property visits.
Record keeping:
  • Ensuring customer records are kept accurately and up to date.
KPI’s:
  • Customer satisfaction (complaints % and survey/interviews).
  • Customer response times (% delivery vs target).
Skills, Experience and Qualifications:
  • Full, clean UK driving licence.
  • Previous experience in a customer service-based role.
  • Strong communicator.
  • Ability to work well as part of a team.
  • Proficient using Office 365.
  • Ability to work to targets.
  • Works well under pressure.
  • Previous experience using a CRM based system is preferable, but not essential.
In return our client offers:
  • A competitive salary DOE.
  • Company pension.
  • Working Hours: 35 hour week - Monday to Friday, with a 4pm finish on a Friday!
  • The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
  • Other benefits TBC.

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