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Administrator

First Bus
Job LocationAberdeen
EducationNot Mentioned
Salary20,551 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We are looking for a Ticket Fulfilment Administrator to join our team in Aberdeen on a 12 month fixed term contract!Here atFirstBus, we appreciateourcustomers use our buses for a number of different reasons and at different times of the day, which is why we offer a range of different ticket options to suit their needs.As a Ticket Fulfilment Administrator, you will be responsible all the ticketactivity across FirstBus, from processing customersticketorders, to managing the ticket stock.The successful candidate will have exceptional customer service skills, an enthusiastic work ethic and excellent attention to detail.Welcome to FirstBusHello. FirstBus is one of the countrys largest busoperators - taking 1.6 million customers to their destinations every day. Were a forward-looking business at the forefront of bustechnology, leading the way on contactless payments, mobile Apps and realtime information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. Its an exciting time to be here.What will you be doing

  • Processing Ticketorders - via email, online orders and telephone
  • Maintaining checklists and order logs
  • Creating sales order requests to arrange invoices for orders
  • Liaising with internal and external customers to resolve queries
  • Assisting other teams when necessary
  • Reconciliatingticket stock - updating logs, ordering more tickets when required, ensuring sales orders have been completed for all orders
  • Monitoring and managing the ticket fulfilment stock requirements and ensuring regular compliance checks are undertaken
What are we looking for
  • Previous experience of using SAP system
  • Experience working in a high-volume environment
  • Computer literate, competent using all Microsoft Office packages
  • Good problem solving and reconciling skills, including the analysis and interpretation of data to make decisions and solve problems
  • Experience working in customer service
  • Good planning and organising skills
  • Good verbal and written communication skills
Rewards & Benefits
  • Aberdeen City Centre office
  • Free bus pass for you and a significant other on joining
  • 25 days annual leave + bank holidays
  • First Xclusives - Discounts on many high street brands, supermarkets, holidays and cinema tickets, to name a few
  • First My Rewards - Discounted train travel for you and your family after 6 months service - travel as far as London/Edinburgh for £6!
  • Generous pension and shares scheme
  • Employee Assistance Programme - 24hr, 365 days a year mental health support
We put a big focus on physical and mental wellbeing atFirstBus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. Youll find a range of health-promotioninitiatives, and you will have 24/7 access to ourconfidentialEmployee Assistance Programme.Apply now! We look forward to receiving you application.Public transport serves everyone, whatever their differences. AtFirstBus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusiveorganisation because diverse backgrounds, thinking and experiences bringso many benefits to ourcustomers, communities and people. We welcome applications from all.

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