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Job Location | Yelverton |
Education | Not Mentioned |
Salary | 20,238 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , part-time |
Summary We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team to welcome our visitors and help them enjoy their visit. You will lead and empower your teamto respond to customer enquiries and site issues and be the face of the National Trust. Youll be experienced in managing people, delivering outstanding customer service and leading on risk management. The role will require regular weekend work including bankholidays. What its like to work here When you visit Buckland, you follow over 700 years of footsteps; from the Cistercians who built the Abbey and farmed the estate, to seafarers Grenville and Drake who changed the shape of the house and the fate of the country. The Abbey is part museum, parthouse, and filled with treasures. Theres no mistaking the magnificence of the Great Barn, which has remained virtually unchanged since it was built all those centuries ago.For more information about our property please visit buckland-abbey What youll be doing Youll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer.You will have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies.Youll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You will be applying your high level of competence to dealwith service recovery without senior support being on site. You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay. Who were looking for