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Visitor Operations & Experience Manager

Job LocationYelverton
EducationNot Mentioned
Salary29,640 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Summary We have this opportunity for an Visitor Operational and Experience and Manager to work closely with the GM to lead the day to day operation of the property, including leading the Visitor Experience and volunteer teams across the site. We need you to bringyour experience from the varied life of a visitor focused operation which will help maintain what Buckland Abbey has to offer.Please note this role is a Fixed Term until September 30th 2022. What its like to work here When you visit Buckland, you follow over 700 years of footsteps; from the Cistercians who built the Abbey and farmed the estate, to seafarers Grenville and Drake who changed the shape of the house and the fate of the country. The Abbey is part museum, parthouse, and filled with treasures. Theres no mistaking the magnificence of the Great Barn, which has remained virtually unchanged since it was built all those centuries ago.For more information about our property please visit buckland-abbey What youll be doing As the Visitor Operations and Experience Manager for Buckland Abbey, youll be accountable for the day-to-day operational performance of our operations and visitor experience. As the line manager for our visitor experience and welcome teams, you will useyour commercial acumen to inspire them to develop and maximise their potential, looking for new opportunities to improve ways of working and our offer. You will work with them to ensure exceptional standards of customer service, visitor enjoyment, and interpretationare delivered across the property, so our visitors keep coming back for more.Please note: This post will involve regular weekend, bank holiday working and has duty management responsibilities. Who were looking for

  • Extensive operational experience in visitor operations, visitor experience, and/or customer service delivery
  • Excellent knowledge of drawing on audience research, data and trends to inform visitor programming, experiences and operations.
  • Inspiring leadership skills including coaching, team development, motivation, communication and setting strategic direction.
  • Experience of working with volunteers and understanding the different approach needed to reward, recognise and motivate volunteers.
  • Strong track record of planning, leading and delivering a culture of exceptional customer service.
  • Proven track record of managing complex budgets and margins to maximise sales and income while controlling costs.
  • Highly developed project management skills, able to make decisions and drive projects forward working to budgets and timescales.
The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:
  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary
Click here to find out moreabout the benefits we offer to support you.

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