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Visitor Experience Officer

Job LocationYelverton
EducationNot Mentioned
Salary21,684 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Summary Have you got fantastic customer service skills Are you a creative individual who has a passion for marketing and communications Wed love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, theres alwayssomething to share with our visitors, and it will be you job to make sure were doing that all year round. This role will require weekend and bank holiday working on a rota basis. This is a fixed term contract until 30th October 2022 What its like to work here When you visit Buckland, you follow over 700 years of footsteps; from the Cistercians who built the Abbey and farmed the estate, to seafarers Grenville and Drake who changed the shape of the house and the fate of the country. The Abbey is part museum, parthouse, and filled with treasures. Theres no mistaking the magnificence of the Great Barn, which has remained virtually unchanged since it was built all those centuries ago.For more information about our property please visit buckland-abbey What youll be doing As a Visitor Experience Officer, youll be responsible for the delivery of effective interpretation and engaging programming to deliver a year-round offering of events at the property. Youll develop engaging and meaningful interpretation that can teachand inspire our visitors.Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitorexperiences, youll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.Youll help to induct and manage our house and property volunteers. Who were looking for Its a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, youll need to have:

  • A flexible customer focused approach, with high standards of customer service
  • Excellent people skills, enabling strong relationships, both externally and internally
  • Experience of working to multiple deadlines and managing own workload
  • Outstanding organisation and planning skills, and a good eye for detail
  • Understanding of the aims and ethos of the National Trust
  • Excellent communication skills, both verbal and written
  • A hard working approach, be committed and a team player
  • Strong IT skills - Microsoft Office, as well as web and social media applications
  • Experience of producing interpretation, marketing or promotional material
  • Knowledge of relevant Health & Safety procedures
The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:
  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary
Click here to find out moreabout the benefits we offer to support you.

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